Parts were as described and correct. Shipped on time as promised. The web site was easy to use and I was able to quickly find what I needed in comparison to some competitor sites. Tracking information contained in the order confirmation e-mail is helpful. The merchant clarified that the restocking fees are waived in the event of order errors on their part per the FAQs on their site.

I HATE working on cars but in these tough economic times I LOVE saving $700. I finally got my courage up after reading a bunch of internet pointers on how to replace the brakes myself. My local autopart place did not carry all the required parts so I went hunting on the internet. I spent several evenings going from site to site. In the end not only was PartsGeek one of the simplest websites to use, PartsGeek also had the lowest price. I was very impressed with the quality of service I got on the phone and the thoughtfull answers to my questions. In the end I ended up actually placing the order over the internet but the service representive would have just been just as happy to take my order via the phone. I hate overpaying for shipping and I loved the $14 dollars 2 day shipping of PartsGeek. My guess is that since brake rotors are rather heavy and it took 2 different boxes to send my complete order that PartsGeek lost money on the shipping charges. I have placed 2 orders with them now.