We pride ourselves in providing the best customer service on the Internet. We strive each and every day to improve our website and our level of service. If you have any questions, comments, or suggestions, please do not hesitate to contact us.
Business Hours:
For your convenience we are open Monday-Friday from 9AM-6PM EST and
Saturday from 9AM-3PM EST
How to Contact Sales:
You can contact via our toll free number @ 1-800-541-9352 during our
normal business hours. All voicemails received after business hours will be
answered the following business day.
We are also available via e-mail @ PartsGeek.com
How to Contact Customer Service:
Most customer service questions can be answered on our FAQ page. If
you cannot find what you are looking for, or have additional questions, please
e-mail us @ PartsGeek.com for the fastest response.
You can also contact Customer Service by calling us toll free @ 1-800-541-9352.
As always, we thank you for your patronage and look forward to servicing your automotive needs.
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| Our CA Warehouse | Our NJ Warehouse | ||
Who is PartsGeek.com?
We have been in the automotive parts & supplies business since 1996 and have been
online since 2002. Our main office and returns center is located at
3203 Atlantic Ave, Allenwood, NJ 08720. We have 2 main warehouses, one located
near our office in New Jersey and the other in California. We have a few very small warehouses
elsewhere but most orders will ship from either our CA or NJ warehouse or both depending on our inventory
How do I return a part?
Simply e-mail us @ PartsGeek.com
within 30 days of receiving your product and we will issue you a RMA (return
merchandise authorization) number to return your product. No returns are accepted
without an RMA number.
How do I contact you?
Our toll free number is 1-800-541-9352. Our fax number is 1-775-307-8764. You
can also contact us via e-mail @ PartsGeek.com.
Do you have a mail order catalog?
Sorry, we do not have a mail order catalog at the present time. To maintain
the lowest prices online, all of our products are shown on our website.
What kind of shipping options
do you have?
We offer Ground, 2nd day, and overnight shipping options. All overnight and 2nd day orders must be placed before 3PM EST. All orders placed
after 3PM EST will be shipped the following business day. We do not offer Saturday
delivery at the present time. All orders are shipped “no signature required”
for your convenience, however we strongly advise that you are available to sign
for the package. We are not responsible for losses that occur as a result of
packages being left in your absence.
How much is shipping?
We offer FLAT RATE shipping, which means that your cost stays the same no matter how
much you order.
Catalog Replacement:
Ground rates are $6.95. 2nd day is $18.95, and overnight is $24.95.
Catalog Auto Body:
Ground Shipping is Flate rate $10.95
When would I get my part?
Ground orders will arrive in 3-7 business days. 2nd day orders will arrive in
2 business days and overnight orders will arrive the following business day if placed before 3PM EST.
Please be aware that weekends are not considered business days.
Do you price match other websites?
Absolutely! If you find a lower price online, we will meet or beat it!
Details:
Our low price guarantee is honored only at the point of sale. Price matching
is not retroactive therefore; we will not honor any price adjustments after
the point of sale under any circumstances.
We will only compare prices for the exact part number and brand as shown on
our website.
We will only compare base prices, which do not include shipping or tax.
All items must be in stock on the competitor's website.
Please call or Email us with the following information:
Link to the competitor's website.
Part Number and Brand.
Competitor's cost.
Our cost.
How do I place an order?
You can place an order by calling us @ 1-800-541-9352, by e-mail @ PartsGeek.com
, or by placing an order on our secure website.
What payment methods do you
accept?
We accept Visa, Mastercard, Discover, American Express, checks, and money orders.
All credit cards must be issued by a bank in the United States. We do not accept
international credit cards at this time.
How do I pay by check or
money order?
All checks and money orders should be payable to Parts Geek, LLC.
You can mail your check/money order to: Parts Geek, LLC PO BOX 668 Allenwood,
NJ 08720. Please do not mail a check or money order without first obtaining
a quote/invoice number from our sales department.
Do you charge sales tax?
We charge 7% sales tax in the state of New Jersey.
Do you ship to PO Boxes?
We do not ship to PO Boxes. You will need to provide a physical shipping address.
Do you ship internationally?
At the present time we do not ship outside the United States. Please be aware
that if you ship your order to a freight forwarding company, we are not responsible
for any losses, damage, wrong parts, or missing parts once your package leaves
the United States. You will be responsible for all return shipping charges back
to the United States should you choose to return your order.
Do you ship to Alaska and
Hawaii?
Yes! Alaska and Hawaii customers can enjoy all of the same benefits as the lower 48 states.
Please be advised that we can only ship to Alaska and Hawaii by means of overnight or second day air
shipping. We cannot ship ground at this time.
When can I track my package?
Tracking numbers are available within 24 hours. All tracking numbers are e-mailed
to the e-mail address you provided at the point of sale. You can also click
your link in the email confirmation you received to track your shipment, or
use our tracking feature in all of our sites under the "My Account"
link. If you do not have an e-mail address, please call us and we will provide
you with your tracking information.
Can I cancel my order?
We do not accept order cancellations at this time.
Can I change my order after
I place it?
We do not accept order changes at this time, however, we may be able to make an exception
in some cases.
I didn’t get my part
on time; do I get a shipping refund?
On orders shipped overnight and second day, all shipping companies (DHL, FedEx,
and UPS) reserve the right to extend delivery time by 24 hours to residential
addresses. In addition, if you live in a “blackout area” overnight
or second day delivery is not guaranteed by any shipping company. This is beyond
our control and shipping charges will not be refunded for this reason.
We are also not responsible for delays that occur such as: adverse weather conditions,
train derailment, incorrect routing by the shipping carrier, and incorrect deliveries.
Part of my order is missing.
What do I do?
Please contact
us and we will assist you.
What happens if I refuse
my order?
If you refuse your order for any reason other than damage, a 15% restocking
fee will be deducted from your refund. To ensure you receive proper credit, we
must be informed of all refusals within 24 hours. If you do not contact us within
24 hours to inform us that you refused your order, your refund could take up
to 6 weeks to process.
I never received my package,
but my tracking number shows it was delivered. What do I do?
Please be aware that we are not responsible for losses that occur as a result
of packages being left in your absence. It is your responsibility to have someone
present at time of delivery. You can contact us via email or telephone to obtain
a tracking number to find out exactly when delivery is scheduled to your home
or place of business. If your package is left by the shipper unsigned, or signed
fraudulently and ends up lost you will not be reimbursed for freight or parts.
We can, however, file a lost or damage claim with the particular shipper, but
their decision is solely based on their information and findings.
First, check around your property for any packages that may have been placed
out of sight. Second, check with your neighbors’ to see if your package
was accidentally delivered to their residences. If you still cannot locate the
package, you will have to call UPS @ 1-800-PICK-UPS, and they will send the
driver back out to your residence within 24 hours. If the driver cannot locate
the package, a claim will be initiated with UPS. UPS claims take approximately
30 days to settle. We are not responsible for replacing any lost orders while
your claim is processing. All replacement parts will have to be reordered until
your claim is settled.
What if my part fails? What
type of warranty does my part have?
Most of our parts come with a one year warranty excluding wear and tear items.
Depending on the type of product you purchased, you may have an extended warranty
(e.g., converters 5 yrs/50k). Please also refer to the manufacturer information
that was included with your product for additional information.
If your part fails we will issue you an RMA number to return the product. Faulty
parts and improperly installed parts return decisions are left up to the particular
manufacturers’ rules and regulations. We process the return for you by
accepting the part and then forward the part directly to the manufacturer for
final approval. Installation of auto parts should be handled by a Certified
Automotive Technician, and you should maintain a copy of the repair order after
the repair is completed for your records. Especially, with items such as ECM's,
A/C Compressors, Receiver Dryers, etc. where misdiagnosis and/or installation
can easily damage a part. Remember, that having a certified technician install
a part does not necessarily mean it was properly installed, but it will eliminate
more of the common errors. On occasion, we may ask for the original repair order
and other documentation regarding the repair to be sent to us in order to process
the return.
If your part is found to be defective you will receive a full refund. All replacement
items must be re-purchased. We do not send out free replacements.
What if my part arrives damaged?
If your order arrives damaged or opened, immediately tell the driver that you
are refusing the package due to damage. Do NOT accept the package. If a damaged
or opened package has been left in your absence, you will have to call UPS @
1-800-PICK-UPS within 24 hours and UPS will pick up the package at no cost to
you. You have 24 hours to notify us that you received a damaged product. We
will not accept responsibility for any damaged claims after 24 hours. No exceptions.
When will I get my RMA number?
Most RMA numbers are issued within 48-72 hours. Your RMA number along with complete
return instructions will be e-mailed to you within 72 hours of the initial request.
If you do not receive your RMA number within this time frame, please contact
us as there may be an issue with your return.
Will I have to pay a restocking
fee?
If your product is returned for any reason other than a definite error on our
part, a 15% restocking fee will be deducted from your refund. Restocking fees
are not refundable for any reason.
How long do part refunds
take?
Most returns are credited within 30 days of receipt of return. All refunds are
applied in the same manner you paid (e.g., if you paid with a check, you will
receive a check refund). You will receive an e-mail the day your refund is processed.
Credit card refunds take approximately 3-5 business days to show up on your
statement. This is beyond our control.
Do you offer exchanges or
replacement parts?
All products must be returned and reordered.
What if I returned my part
without an RMA number?
If you sent your part back to the return address on the box without an RMA number,
you will not receive credit unless you can provide a valid traceable return
tracking number.
If you can provide a return tracking number, it will take approximately 10-12
weeks to process your return if your return is located. All parts returned without
an RMA number will be charged a restocking fee. No exceptions.
If we cannot locate your return or if you cannot provide a valid return tracking
number, credit will not be issued.
How should I ship back my
return?
We highly recommend that you return your item with a shipping carrier that can
provide you with both insurance and a tracking number in case of loss or damage.
All returns should be able to be tracked from the time you ship your return
until it is signed for on the dock. If you are shipping via USPS, please use
Express Mail. Delivery confirmations and Priority Mail are not considered to
be acceptable tracking methods.
Please make sure to properly pack your return and clearly write your RMA number
on the outside of the shipping box. Please do not write on the parts boxes as
your product will not be considered “resellable”. All returns are
freight prepaid by the customer. We do not offer return shipping reimbursement
regardless of the party at fault.
My part broke while I was
installing it, can I return it?
We cannot accept returns on any part that has been damaged due to incorrect
installation.
I want to return my item,
but I used some of the hardware. Can I return it?
We cannot accept returns on any part that is missing parts, hardware, or instructions.
I received my repair manual,
but I don’t’ like it. Can I return it?
Manuals cannot be returned if opened under any circumstances. If you opened
the shrink wrap, we cannot resell it.
I installed my part, can
I return it?
All items must be in new resellable condition. We cannot accept items that have
been used, installed, or disassembled.
My part is defective, do
you pay for damages?
We do not cover any expenses that occur as a result of the installation of a
defective product. This includes, but is not limited to, rental car coverage,
towing costs, labor, and storage fees.
My part is wrong, do you
pay for damages?
We do not cover any expenses that occur as a result of the installation of an
incorrect product. This includes, but is not limited to, rental car coverage,
towing costs, labor, and storage fees.
I got a wrong part, who pays
for return shipping?
We do not offer return shipping reimbursement regardless of the party at fault.
All returns are freight prepaid by the customer.
How much will my refund be?
Refunds will only be issued on the part itself minus any discounts and/or restocking fees.
Outgoing shipping charges are not refundable for any reason. Your total refund amount
will be listed on your RMA e-mail.
Copyright
Everything found at Parts Geek, LLC. is copyrighted (unless otherwise noted)
and may not be used except with our express written consent. Use of our HTML,
images, and or ideas and concepts by you or other third parties for purposes
other than those expressed or implied is strictly prohibited and may violate
the copyright laws, trademark laws, privacy laws and other laws and regulations.
Nothing contained on this site may be construed as granting any license or right
to use any of our trademarks or service marks without our prior written consent.
Typographical Errors
In the event a product is listed at an incorrect price due to typographical
error or error in pricing information received from our suppliers, Parts Geek, LLC shall have the right to refuse or cancel any orders placed for product listed
at the incorrect price. Parts Geek, LLC shall have the right to refuse or cancel
any such orders whether or not the order has been confirmed.
Trademarks
All trademarks, service marks, and trade names (collectively the "marks")
that appear on our site are proprietary to Parts Geek, LLC, or other respective
owners that have granted Parts Geek, LLC, the right and license to use such
marks.
Disclaimer
All information, services, products, and materials contained in this site, including
text, graphics, and links, are provided on an "as is" basis with no
warranty. To the maximum extent permitted by law, Parts Geek, LLC, disclaims
all representations and warranties, express or implied, with respect to such
information, services, products, and materials, including but not limited to
warranties of merchantability, fitness for a particular purpose, title, non-infringement,
freedom from computer virus, and implied warranties arising from course of dealing
or course of performance. In addition, Parts Geek, LLC, does not represent or
warrant that the information accessible via this site is accurate, complete
or current. Price and availability information is subject to change without
notice.
Order Acceptance
The receipt of an e-mail order confirmation does not constitute the acceptance
of an order or a confirmation of an offer to sell. Parts Geek, LLC, reserves
the right, without prior notification, to limit the order quantity on any item
and/or refuse service to any customer. Verification of information may be required
prior to the acceptance of any order.
Limitation on Liability
Parts Geek, LLC, will not be liable for any direct, indirect, special, punitive,
incidental, exemplary or consequential damages, or any damages whatsoever, even
if Parts Geek, LLC, has been previously advised of the possibility of such damages,
whether in an action under contract, negligence, or any other theory, arising
out of or in connection with the use, inability to use, or performance of the
information, services, products, and materials available from this site. These
limitations will apply notwithstanding to any failure of essential purpose of
any limited remedy. Because some jurisdictions do not allow limitations on how
long an implied warranty lasts, or the exclusion or limitation of liability
for consequential or incidental damages, the above limitations may not apply
to you.
