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Parts Geek, LLC
50 South Maple Ave Suite 100
Marlton, NJ 08053
Mon-Fri: 9am-6pm EST
Sat: 9am-3pm EST


Customer Support Ticket System -- (for faster customer service please fill out a support ticket)
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Before Submitting a Support Ticket Please Review Our FAQ's Section Below
 
We Respond to Most Customer Support Tickets Within 1 to 2 Business Days


 
Who is Parts Geek, LLC

We have been in the automotive parts & supplies business since 1996 and have been selling online since 2002. Our office is located at 50 South Maple Avenue, Marlton, NJ 08053. (Please note: We do not offer walk in service at this location) We ship from warehouses throughout the United States. We pride ourselves in providing the best customer service on the Internet.



Frequently Asked Questions (FAQ's)
How do I contact you?

If you need customer service please fill out the form above or click here.
Our fax number is: 1-856-988-9403


How Do I Track My Package?

Tracking numbers are usually available within 2 to 3 BUSINESS DAYS after placing your order. (On some orders it may take longer than 3 days) All tracking numbers are e-mailed to the e-mail address you provided at the point of sale. You can also track your order here by providing your order number and email address.


How do I place an order?

You can place an order by searching on our secure website by year, make and model or call to place an order. (For Order Placing Only)


When Can I Expect To Receive My Order?

Ground orders are usually delivered in 3 to 7 business days. Some orders may take longer than 7 days. Truck freight orders are usually delivered in 7-12 business days. All truck freight deliveries will be scheduled through the shipping carrier with the customer and need a valid daytime phone number.

Overnight and 2-day delivery is not guaranteed, if you select overnight or 2-day shipping that only means that we will ship it out using that service. Please be aware that overnight orders placed on Friday will be delivered Monday with the exclusion of a holiday. We do not offer delivery on Saturday, Sunday or holidays.


Can I Cancel My Order?

We do not accept order cancellations because we often package products within an hour of ordering which is why we don't have the ability to cancel orders. We begin the order process as soon as the order is placed.


Can I Change My Order?

We don't have the ability to accept order changes. We begin the order process as soon as the order is placed. If you entered an incorrect address when checking out, we advise you to contact the shipping company as the receiver of the package when you receive your tracking number. If you need additional parts please submit a new separate order. We can't change part numbers or quantities once the order has been placed.


Part of my order is missing. What do I do?

Please fill out the form above click here. (we will contact the warehouse so please allow extra time to respond)


How do I pay by check or money order?

All checks and money orders should be payable to Parts Geek, LLC. You can mail your check/money order to: Parts Geek, LLC, 50 South Maple Ave, Suite 100, Marlton, NJ 08053. Please do not mail a check or money order without first obtaining a quote/invoice number from our sales department. Please write the order number on your check.


How Do I Return a Part or Core?

We have a 30 day return policy. All parts and cores must be returned within 30 days of delivery with a valid RMA number. We do not accept any returns after 30 days, no exceptions. To obtain an RMA number, you must submit a support ticket above within 30 days of ordering your product and we will email you an RMA (return merchandise authorization) number with instructions. Returns can't be accepted without an RMA Number.

IMPORTANT: Please be aware that you might receive multiple RMA numbers if you are returning multiple products. It is very important to return items to their correct return location with the correct RMA#. If products are returned to an incorrect location, credit will not be issued or significantly delayed.


How Should I Ship Back My Return?

  1. Check that all of the parts you wish to return are included in your RMA e-mail.
  2. We strongly recommend that you return your item with a shipping carrier that can provide you with insurance and a tracking number in case of loss or damage.
  3. All returns should be able to be tracked from the time you ship your return until it is signed for on the dock.
  4. Please make sure to clearly write the correct RMA number on the outside of the shipping box.
  5. Please do not write on the "boxes" your parts come in as your product will not be considered "resalable".
  6. All returns are freight prepaid by the customer. We do not offer return shipping reimbursement regardless of the party at fault.


When will I get my RMA number?

Most RMA numbers are issued within 2-4 business days. (On some items it may take longer than 4 days) Your RMA number along with complete return instructions will be e-mailed to you. If you do not receive your RMA number within 5 business days of your request, please contact us as there may be an issue with your return.


Shipping Policy

It depends on the warehouse you are ordering from (Warehouse A, Warehouse B, Warehouse C, etc...) For example; if you order 2 parts, 1 from Warehouse A and 1 from Warehouse B you will have 2 shipping charges. To see your shipping total, add your items to the shopping cart and click checkout. All orders are shipped "no signature required" for your convenience, however we strongly advise that you are available to sign for the package. We are not responsible for losses that occur as a result of packages being left in your absence. All shipping charges are non-refundable. We do not offer shipping reimbursement.


Do You Ship Internationally?

We do not ship outside the United States. We only ship to the Continental 48 states. On some products shipped by air freight we can ship to Alaska and Hawaii. We do not ship to Canada, Guam, Puerto Rico, or to any international destination. We also do not ship to freight forwarding companies or hotels.


Do you charge sales tax?

We charge 7% sales tax in the state of New Jersey.


Do you ship to PO Boxes?

We do not ship to PO Boxes. You will need to provide a physical shipping address.


I Am Missing Hardware. Can You Send Me The Missing Piece?

We do not sell hardware or have the ability to send missing pieces. If you are missing hardware from a part (e.g., missing gaskets, clamps, bolts, screws etc...) you can either return the entire part or purchase the hardware locally. If you are missing a crucial part to a kit, the entire kit must be returned. We cannot break up another kit to replace missing items.


What happens if I refuse my order?

If you refuse your order for any reason other than damage, a 15% restocking fee will be deducted from your refund. To ensure you receive proper credit, we must be informed of all refusals within 24 hours. If you do not contact us within 24 hours to inform us that you refused your order, your refund could take up to 6 weeks to process.


I never received my package, but my tracking number shows it was delivered. What do I do?

Please be aware that we are not responsible for losses that occur as a result of packages being left in your absence. It is your responsibility to have someone present at time of delivery. You can contact us via the support form above or click here to obtain a tracking number to find out exactly when delivery is scheduled to your home or place of business. If your package is left by the shipper unsigned, or signed fraudulently and ends up lost you will not be reimbursed for freight or parts. We can, however, file a lost or damage claim with the particular shipper, but their decision is solely based on their information and findings. First, check around your property for any packages that may have been placed out of sight. Second, check with your neighbors to see if your package was accidentally delivered to their residences. If you still cannot locate the package, you will have to call the shipping company, and they should send the driver back out to your residence within 24 hours. If the driver cannot locate the package, a claim will be initiated with the shipping company. Claims take approximately 30 days to settle. We are not responsible for replacing any lost orders while your claim is processing. All replacement parts will have to be reordered until your claim is settled.


What if my part fails? What type of warranty does my part have?

Most of our parts (but not all) come with a one year warranty excluding wear and tear items. Depending on the type of product you purchased, you may also have an extended warranty if you purchased one from us. Please also refer to the manufacturer information that was included with your product for additional information. If your part fails we will issue you an RMA number to return the product. Faulty parts and improperly installed parts return decisions are left up to the particular manufacturers' rules and regulations. We process the return for you by accepting the part and then forward the part directly to the manufacturer for final approval. Installation of auto parts should be handled by a Certified Automotive Technician, and you should maintain a copy of the repair order after the repair is completed for your records. Especially, with items such as ECM's, A/C Compressors, Receiver Dryers, etc. where misdiagnosis and/or installation can easily damage a part. Remember, that having a certified technician install a part does not necessarily mean it was properly installed, but it will eliminate more of the common errors. On occasion, we may ask for the original repair order and other documentation regarding the repair to be sent to us in order to process the return. If your part is found to be defective you will receive a full refund. All replacement items must be re-purchased. We do not send out free replacements.


What if my part arrives damaged?

If your order arrives damaged or opened, immediately tell the driver that you are refusing the package due to damage. Do NOT accept the package. If a damaged or opened package has been left in your absence, you will have to contact the shipping company. You have 24 hours to notify us that you received a damaged product. We will not accept responsibility for any damaged claims after 24 hours. No exceptions.


Will I have to pay a restocking fee?

If your product is returned for any reason other than a definite error on our part, a 15% restocking fee will be deducted from your refund. Restocking fees are not refundable for any reason.


How long do part refunds take?

Most (but not all) returns are credited within 30 days of receipt of return. Credit card refunds take approximately 3-5 business days to show up on your statement AFTER we process the credit. This is beyond our control. All refunds are applied in the same manner you paid (e.g., if you paid with a check, you will receive a check refund). You will receive an e-mail the day your refund is processed.


Do you offer exchanges or replacement parts?

No, All products must be returned and reordered.


What if I returned my part without an RMA number?

If you sent your part back to the return address on the box without an RMA number, you will not receive credit unless you can provide a valid traceable return tracking number. If you can provide a return tracking number, it will take approximately 10-12 weeks to process your return if your return is located. All parts returned without an RMA number will be charged a restocking fee. No exceptions. If we cannot locate your return or if you cannot provide a valid return tracking number, credit will not be issued.


My part broke while I was installing it, can I return it?

We cannot accept returns on any part that has been damaged due to incorrect installation.


I want to return my item, but I used some of the hardware. Can I return it?

We cannot accept returns on any part that is missing parts, hardware, or instructions.


I received my repair manual, but I don't like it. Can I return it?

Manuals cannot be returned if opened under any circumstances. If you opened the shrink wrap, we cannot resell it.


I installed my part, can I return it?

All items must be in new resalable condition. We cannot accept items that have been used, installed, or disassembled.


My part is defective, do you pay for damages?

We do not cover any expenses that occur as a result of the installation of a defective product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees.


My part is wrong, do you pay for damages?

We do not cover any expenses that occur as a result of the installation of an incorrect product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees.


I got a wrong part, who pays for return shipping?

We do not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer.


How much will my refund be?

Refunds will only be issued on the part itself minus any discounts and/or restocking fees. Outgoing shipping charges are not refundable for any reason. Your total refund amount will be listed on your RMA e-mail.








Copyright

Everything found at Parts Geek, LLC. is copyrighted (unless otherwise noted) and may not be used except with our express written consent. Use of our HTML, mages, and or ideas and concepts by you or other third parties for purposes other than those expressed or implied is strictly prohibited and may violate the copyright laws, trademark laws, privacy laws and other laws and regulations. Nothing contained on this site may be construed as granting any license or right to use any of our trademarks or service marks without our prior written consent.


Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Parts Geek, LLC shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Parts Geek, LLC shall have the right to refuse or cancel any such orders whether or not the order has been confirmed.


Trademarks

All trademarks, service marks, and trade names (collectively the "marks") that appear on our site are proprietary to Parts Geek, LLC, or other respective owners that have granted Parts Geek, LLC, the right and license to use such marks.


Disclaimer

All information, services, products, and materials contained in this site, including text, graphics, and links, are provided on an "as is" basis with no warranty. To the maximum extent permitted by law, Parts Geek, LLC, disclaims all representations and warranties, express or implied, with respect to such information, services, products, and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, freedom from computer virus, and implied warranties arising from course of dealing or course of performance. In addition, Parts Geek, LLC, does not represent or warrant that the information accessible via this site is accurate, complete or current. Price and availability information is subject to change without notice.


Order Acceptance

The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Parts Geek, LLC, reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.


Limitation on Liability

Parts Geek, LLC, will not be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever, even if Parts Geek, LLC, has been previously advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from this site. These limitations will apply notwithstanding to any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.




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